Initial base line of services and deliverables are set and recorded as part of the contract start up. Through a comprehensive monthly or quarterly review process our assigned Account Management Team will issue the following reports:
- Quarterly reports
- Reviews of Key Performance Indicators against SLAs
- Print usage
- Fleet moves, changes and recommendations
- Equipment removed, installed and upgraded
- Product performance | availability
- Exception report of equipment availability falling below the service levels
- New technology and innovations
- Best practice and continuous improvement
Our dedicated Account Management Team will work to drive continuous improvement in the following areas:
- Drive operational excellence
- Maximise technology performance
- Increase document workflow efficiency and continued development of best practice
- Reduction of printing and cost saving opportunities
- Service delivery, performance metrics and indicators
- Volumetric reporting and fleet management
- Innovations, new technologies and developments
- Client strategy and business goals aligned to Development Plan
To get the best from your managed print solution, call 08449 808700 and speak to our dedicated Client Services Team.
