Vision’s Managed Print Solutions – Account Management

Vision’s unique approach to client account management ensures that contracts evolve so that our clients receive the very best from their managed print solution and continuous service improvement.Find out more

Initial base line of services and deliverables are set and recorded as part of the contract start up. Through a comprehensive monthly or quarterly review process our assigned Account Management Team will issue the following reports:

  • Quarterly reports
  • Reviews of Key Performance Indicators against SLAs
  • Print usage
  • Fleet moves, changes and recommendations
  • Equipment removed, installed and upgraded
  • Product performance | availability
  • Exception report of equipment availability falling below the service levels
  • New technology and innovations
  • Best practice and continuous improvement

Our dedicated Account Management Team will work to drive continuous improvement in the following areas:

  • Drive operational excellence
  • Maximise technology performance
  • Increase document workflow efficiency and continued development of best practice
  • Reduction of printing and cost saving opportunities
  • Service delivery, performance metrics and indicators
  • Volumetric reporting and fleet management
  • Innovations, new technologies and developments
  • Client strategy and business goals aligned to Development Plan

To get the best from your managed print solution, call 08449 808700 and speak to our dedicated Client Services Team.

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