The latest deal, signed with a large NHS Trust, saw Samsung and Vision work together to simplify and streamline the Trust’s print estate.
As many large organisations, printers had been purchased on an ad-hoc basis, resulting in the 3,000 full-time staff and 350 plus volunteers printing to any one of the 700 printers of all makes and models. The piecemeal approach meant that no centralised management system was in place and, as a result, ordering ink and spares for over 50 different makes of printing devices was time consuming for the Trust. Consumables were being ordered as and when needed from a third party provider, meaning there was no control, while maintenance contracts were difficult to manage with several different providers and contracts to contend with and no reports on printer usage.
The managed print solution
With a need to drive the amount of printing down, a desire to see report on who was printing what, where and when, and a requirement to pull everything to do with print under one contract, the Trust put out an invitation to tender to all NHS suppliers to create a print strategy. Samsung partner Vision was chosen as they offered a new and fresh approach that would drive efficiency and recognise cost of savings.
First, a print audit and discovery process was completed by Vision to design a new printing strategy for the Trust. One model of Samsung printer, the ML-3750ND mono laser was selected and installed in staff offices and restricted areas, and legacy devices were removed and disposed of in compliance with the Trust and environmental requirements.
Vision also brought everything under on single-supplier-managed contract meaning the Trust would be billed on a quarterly basis, with a uniform cost across every department covering support, maintenance and consumables.
As a result of Samsung and Vision’s Managed Service, usage of each individual printer can now be monitored through Vision’s Print Management Solution where cost recovery and bill back to the various Trust departments helps the Trust provide total accountability with all output printing. Vision’s Remote Fleet Management application VRFM monitors devices to help deliver enhanced service to the Trust and combines to provide accurate and timely data for billing purposes.
With heightened awareness across the Trust, printer usage is being reduced with users now thinking more about the need to print and the costs incurred to the Trust. Reporting is distributed to the department heads and users are subsequently becoming more educated about printing and the impact it has.
Efficiency has also increased, with Vision delivering toner and consumables more efficiently and enabling the Trust to focus on other key areas with the business. Support calls have reduced too, with VRFM remotely monitoring devices and where possible, proactively remedying faults and failures before they impact the Trust users and service desk.
In summary and perhaps most importantly, the Trust have reduced costs recognising savings of 30%. Efficiency has increased with improvements in process and service levels. The Trust now pays one simple set fee, through one effective supplier which provides flexibility with usage reconciled to suit the Trust. The solution is continuously evolving and developing with the objective of driving further efficiencies and savings over the contract term through performance review meetings that combine with Samsung, Vision and the Trust regularly identifying new opportunities.
With Samsung launching innovative new products in late 2014 using its strong consumer heritage to create user-friendly, cutting-edge printers and multifunction devices, Samsung and its partners are well placed to further enhance print offering of more organisation like this NHS Trust.
Key benefits of a Samsung partner managed print contract:
- Cost savings of 30% and more
- Reduction of print volumes
- More effective use of consumables
- Increased efficiency
- Improved service delivery
- Reduced administration