HP PageWide Devices

If you experience print quality issues such as smears, streaks, lines, or repeating marks please run the Printhead Cleaning process

NOTE: DO NOT CARRY OUT MORE THAN 2 X PRINTHEAD CLEANS.

IF THE ISSUE IS NOT RESOLVED USING PRINTHEAD CLEANING PLEASE PLACE A SERVICE CALL

 

Clean the Printer

During the printing process, paper and dust particles can accumulate inside the printer and can cause print-quality issues such as smears, streaks, lines, or repeating marks. Begin by printing the Print Quality Report, and then continue to the appropriate cleaning procedure.

 

Print and Interpret the Print Quality Report

The Print Quality Report is a page that is printed with bars of colour from each cartridge. The report can help you identify print-quality issues.

Example print quality

  1. Load plain letter-size or A4 paper.
  2. From the Home screen on the printer control panel, select Support Tools.
  3. Open the following menus:
    • Troubleshooting
    • Print Quality Pages
    • Print Quality Report
  4. Select Print to print the page.
  5. Examine the bands of colour on the report. Each bar has three distinct shades, but the colour should vary minimally across the bars.
    • If one or more colour bars show streaking, go to – Clean the printhead.
    • If the colour bars show little or no streaking, but the ink is smeared, go to – Clean the rollers.

 

Clean the Printhead

If the Print Quality Report shows streaking, follow these steps to clean the printhead.

  1. From the Home screen on the printer control panel, select Support Tools.
  2. Open the following menus:
    • Maintenance
    • Calibration/Cleaning
    • Printhead Cleaning
  3. Select Start to begin the cleaning process, and then follow the on-screen prompts.

There are sequential levels of cleaning. At the end of each level, the printer produces a Print Quality Report. If streaks appear in any of the colour bars on the report, continue with the next level of cleaning. If the problem is solved, select Cancel.

Number each of the Print Quality Report pages in order to track print-quality improvement.

 

NOTE: DO NOT CARRY OUT MORE THAN 2 X PRINTHEAD CLEANS.

IF THE ISSUE IS NOT RESOLVED USING PRINTHEAD CLEANING PLEASE PLACE A SERVICE CALL

 

Clean the Rollers

If the Print Quality Report shows smearing, follow these steps to clean the rollers.

Step one: Multifunction printers only — Clean the document feeder rollers

  1. From the Home screen on the printer control panel, select Support Tools.
  2. Open the following menus:
    • Maintenance
    • Calibration/Cleaning
    • Clean Document Feeder Rollers
  3. Select Clean Now to begin the cleaning process, and then follow the on-screen prompts.

 

Step Two: Resolve Smear

  1. From the Home screen on the printer control panel, select Support Tools.
  2. Open the following menus:
    • Maintenance
    • Calibration/Cleaning
    • Resolve smear
  3. Select Start to begin the cleaning process.

This process will take up to three minutes as a page feeds slowly through the printer. Retain this page for further print-quality evaluation.

 

NOTE: DO NOT CARRY OUT MORE THAN 2 X Resolve smear.

IF THE ISSUE IS NOT RESOLVED USING PRINTHEAD CLEANING PLEASE PLACE A SERVICE CALL

 

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