COVID-19 (Coronavirus) Policy

Monday 23rd March 2020

Vision are committed to helping prevent the spread of coronavirus and have adapted all operations accordingly.

Vision conducts an essential role in providing critical print and document solutions to many key organisations including numerous NHS trusts, Schools, care homes, Logistics and food supply businesses. We are grateful for the role these organisations play in supporting our Country.

Where possible, Vision staff are required to work from home in line with Government recommendations however some of the services necessary to support our clients cannot be provided remotely or from home. In order for services to be maintained, certain key workers are required to attend Vision’s Head Office and/or attend client sites to provide emergency support for vital printing equipment.

The Leadership Team have therefore undertaken an exercise to identify those areas of our business which we consider critical and the key members of our staff who are required to provide such services. All other employees have been instructed to operate from home until further advised.

To further support the above, our Company Policy has been updated as follows;

Vision Company Policy


  1. To protect the wellbeing of employees and their families.


All possible steps have been taken to increase social distancing. With the exception only of staff that cannot operate remotely, our team members have been advised to work from home. For the reduced team that remain at Head Office, further measures have been implemented to reduce the risk of workplace transmission. Staff are encouraged to frequently wash their hands and apply hand sanitisers, which have been provided. Seating has also been arranged in order to provide a distance of two meters between each employee.

In the event of being exposed to the virus or showing any symptoms of infection, staff are required to stay at home and inform their line manager. Further advice can be found at and


  1. Making responsible decisions to support the prevention / containment of the situation in order to minimise the impact on society.


Only in circumstances where activities are deemed as absolutely necessary will a member of the Vision team attend a client location. All staff are encouraged to uitilise other means of communication to conduct business, for example utilising Skype. All incoming requests for support are routed through Vision’s Technical Remote desk, in order to resolve as many calls as possible without dispatching a technician to site.


  1. Whilst in consideration of the above, making every effort to maintain business as usual, consistently supporting all clients with the required products and services.


In addition to the above policies adhered to by Vision’s support personnel, considerable focus has been placed on ensuring no negative impact on the availability of parts and consumables, including toner, necessary for the uptime of client print devices.

The board continues to maintain strong communication with key suppliers and is currently experiencing no impact on supply chain or stock availability.


Download our COVID-19 Risk Assessment.


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