Avaya is a global leader in enterprise telecommunications systems. The company provides unified telecoms, contact centres and related services directly and through its channel partners to leading businesses and organisations around the world. Enterprises of all sizes depend on AVAYA for state-of-the-art telecommunications that improve efficiency, collaboration, customer service and competitiveness.
AVAYA’s unique combination of telecoms applications, telecoms software and services helps companies simplify complex telecommunications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding telecoms into the business processes of an enterprise, AVAYA helps improve the way organisations work − making people more productive, processes more intelligent and customers more satisfied.
AVAYA’s unified telecoms solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of telecoms, including telephony, e-mail, instant messaging and video. With AVAYA’s unified telecoms, customers can communicate effectively regardless of location or device.
AVAYA’s Integrated Office Communications unit is focused on enterprises with up to 250 employees. Its flagship product, IP Office, is a complete solution for telephony, messaging, networking, conferencing and customer management designed for the requirements of small and medium enterprises.