Ramblers' Association case study

Vision's managed print solution delivers efficient service and cost savings for The Ramblers' Association

Profile

Britain's walking charity, The Ramblers Association, work to safeguard the countryside and footpaths, encouraging more people to take up and enjoy walking. They have over 119,000 members and have been established for 76 years.

Business Challenge

Situated at their busy London office, The Ramblers' aging print fleet was becoming increasingly unreliable. Users regularly had to call for a technician, who often took two to three days to visit. Accompanied by inconsistent billing schedules and incorrect invoices, the service was unproductive, inefficient and frustrating.

• Customer Agenda
• Efficient and reliable service
• Transparent and convenient billing
• Reduce environmental impact
• Cost savings

Vision Solution

Vision proposed the Canon ImageRUNNER Advance multifunction devices and Samsung desktop printers to significantly increase functionality and reliability. On the multifunction devices, Vision implemented secure print, allowing users to release their print jobs with a unique PIN number at the device. Vision's professional service agreement guaranteed minimum response times to provide The Ramblers with a reliable and consistent level of support.

Outcome

The solution reduced The Ramblers' printing costs by 44%. Vision's efficient billing process, combined with more reliable equipment have improved office productivity, while Vision's implementation of the secure print solution significantly reduced paper wastage for the charity. Any jobs not released for printing are deleted after a specified time so there are no uncollected documents left on the printer.

Detailed Solution

Vision's solution included the Canon ImageRUNNER Advance 5030i and 5051i colour multifunctional devices. These provide compact printing solutions and outstanding value, with options to enhance security. Vision improved desktop printing performance by deploying the Samsung ML4050, CLP620 and CLX6250 devices, offering a combination of mono and colour laser printing in easy to use networked devices.

Professional Implementation

Vision managed the installation of the solution and provided training on the equipment. The Ramblers' Facilities Officer, William Moreno, was impressed with Vision's professional approach. "Vision communicated well with us, providing follow ups and answering every question I had about the equipment and service".

Vision's reliable and professional service provides customers with guaranteed response times to ensure devices achieve maximum efficiency and operation. Our technicians are fully manufacturer accredited and trained through our premier partnerships with Canon and Samsung.

Experts in our Field

Established for over twenty years, Vision offers the highest quality print solutions, combined with a professional service to provide your business with improved productivity, increased cost savings and simplified print fleet management.